Privacy Policy

Welcome to AI Assistant ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register, express an interest in our services, or contact us. This includes:

• Account Information – name, email address, company name, password
• Usage Data – chat conversations, API calls, knowledge base documents, support tickets
• Payment Information – Stripe handles all payments; we do not store credit card details
• AI Training Data – documents and FAQs you upload to train your AI assistant

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our AI assistant services
• Process transactions and send payment confirmations
• Improve AI response accuracy and platform performance
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer support requests
• Comply with legal obligations

3. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law.

• Chat logs: 3 months (Free tier) / 1 year (Pro) / Lifetime (Business)
• Account information: Until you delete your account
• Knowledge base documents: Until removed by you

4. Data Security

We implement industry-standard security measures, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Access controls and authentication for all systems

5. Third-Party Services

We use trusted third-party services to operate our platform:

• Groq – AI processing (LLM)
• Supabase – database hosting
• Stripe – payment processing
• Brevo – email delivery
• AWS Lightsail – application hosting

Each of these services complies with GDPR/CCPA requirements and processes data only on our behalf.

6. Your Rights (GDPR / CCPA)

If you are located in the European Economic Area (EEA) or California, you have the following rights:

• Right to access – request a copy of your data
• Right to rectification – correct inaccurate data
• Right to erasure – request deletion of your data
• Right to restrict processing – limit how we use your data
• Right to data portability – receive your data in a structured format
• Right to object – opt out of certain processing

To exercise these rights, contact us at privacy@tryecomai.com.

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards (Standard Contractual Clauses) are in place.

9. Cookies and Tracking

We use essential cookies for authentication and preferences (language, theme). No third-party advertising or tracking cookies are used. You can disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@tryecomai.com
• Support: support@tryecomai.com
• Address: 42 Innovation Drive, Shannon, Co. Clare, V14 EK92, Ireland